Return And Exchange Process

1. After -sales service acceptance conditions

(1). Customers who need to be returned and exchanged due to the incorrect number of the actual receipts, the inconsistent model, and the quality of the product quality. The application for return and exchange can be submitted within two weeks after receiving the goods.

(2). Return and exchange products, be sure to retain the complete original packaging (including outer packaging, filling in internal filling) and ensuring that the goods label is intact.If there is a loss, it will not be able to return.

(3). If the product quality problem is applied for return, customers must provide detailed English version of performance testing report as the basis for negotiation between Xueli Technology (Hong Kong) Co., Ltd. and suppliers.If necessary, a third -party English test report that both parties recognized.

(4). Orders that have issued invoices must be returned to the invoice after the return and exchange application is passed.

2. After -sales service is not accepted

(1). The original packaging and the label of the product are damaged.

(2). Products that have been used/tested on the machine.

(3). The receiving time is more than two weeks (the delivery date of the courier is subject to).

(4). The invoice has been issued.

(5). Customers' own reasons for mistakes.

3. Submit after -sales steps

(1) Users can search for the order number or product model through search order number or product model on the [Member Center] - [My Order] - [My Order].

(2) Enter the after -sales details page. After filling in, save it according to the prompts, and the customer service staff of Xiangli Technology (Hong Kong) Co., Ltd. will contact you in time and communicate with you.

4. After -sales service processing time

After the user submits a after -sales application, the customer service staff of Xiangli Technology (Hong Kong) Co., Ltd. will accept and feedback within two working days.